WhatsApp customer service chatbot
A WhatsApp assistant that answers customer questions from your own brochure and documents.
What it does
Your brochure or product documents are loaded into a knowledge base. Customers message you on WhatsApp and an AI assistant answers from that knowledge, remembering the conversation. Voice notes and images can be handled, and messages are grouped so it replies once to a burst of texts.
Trigger
A customer message on WhatsApp.
Steps
- Your documents are loaded into a searchable knowledge base.
- A WhatsApp message arrives.
- Voice notes and media are converted where needed.
- An AI agent answers from your knowledge base.
- The reply is sent back on WhatsApp.
Tools
- n8n
- WhatsApp Business
- OpenAI
- Vector store knowledge base
- Redis (message grouping)
Who it suits
Businesses whose customers message on WhatsApp and ask the same questions often.
Want this set up for your business?
It starts with the £450 Payback Check: one process timed and scored, a written report and a fixed quote.
Get your score
£450 Payback Check. Credited if you book a build within 30 days.