Email triage and auto-reply
Reads incoming emails, classifies them with AI and sends an appropriate reply or routes them on.
What it does
When a new email arrives, AI decides what kind of message it is. Routine enquiries get a suitable reply straight away; others are filtered and passed to the right place.
Trigger
A new email in Gmail.
Steps
- A new email triggers the workflow.
- AI classifies the message.
- A rule decides whether to reply or route it.
- A reply is drafted and sent through Gmail where appropriate.
Tools
- n8n
- OpenAI
- Gmail
Who it suits
Small teams with a shared inbox full of similar questions.
Want this set up for your business?
It starts with the £450 Payback Check: one process timed and scored, a written report and a fixed quote.
Get your score
£450 Payback Check. Credited if you book a build within 30 days.